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Expedia Affiliate Hub
Affiliate Platform • Partner Tools

As part of Expedia Group’s affiliate ecosystem, the Affiliate Hub supports creators by giving them visibility into performance, earnings, and opportunities to grow.
I led product design across web and mobile, focusing on clarity, motivation, and scale across the creator lifecycle. The platform went on to support a system that generated $5M in gross profit, drove a 5× increase in monthly active users, and became a core surface for creator participation.

Date

June 2022 - May 2025

Role

Lead UX Designer

Making performance understandable

Creators needed a clear, trustworthy way to understand how their content was performing and what value it was generating.

We focused on surfacing the most important signals — clicks, bookings, and commission — in a way that was easy to scan, compare over time, and understand at a glance. Consistency across web and mobile helped creators stay connected to performance wherever they were.

Reinforcing momentum and progress

Raw metrics alone weren’t enough to keep creators engaged, especially early on.

We introduced milestone moments, summaries, and lightweight feedback to help creators recognize progress, celebrate small wins, and understand what actions were paying off. These moments were designed to encourage continued participation without overwhelming users with data.

Unifying tools into a single platform

As creators became more active, the experience expanded beyond performance tracking.

We brought link creation, performance history, and guidance together into a centralized hub, reducing fragmentation and helping creators move smoothly from insight to action. The goal was to make the platform feel supportive rather than transactional.

Evolving from tools to a system

Over time, the Affiliate Hub evolved from a set of individual tools into a cohesive system.

This shift allowed the platform to support more advanced workflows — while still remaining approachable for newer creators — and laid the groundwork for future expansion across devices and surfaces.

Connecting creation, inspiration, and earnings

The Affiliate Hub was designed as part of a broader ecosystem that connected content creation, inspiration, shopping, and payout.

By closing the loop between effort and reward, the experience helped creators clearly see how their work translated into real outcomes, reinforcing trust and long-term engagement.

Takeaways

  • Clear feedback loops drive measurable impact. Making performance easy to understand helped power a platform that generated $5M in gross profit and significantly increased creator engagement.
  • Motivation compounds when progress is visible. Milestones and lightweight reinforcement encouraged sustained participation, contributing to a 5× increase in monthly active users over time.
  • Simple tools scale fastest. By reducing friction in link creation and tracking, the Creator Toolbox accounted for 67% of all affiliate links created, demonstrating how thoughtful UX directly shapes behavior.